Thursday, September 9, 2021

Wednesday, February 10, 2021

8 Customer Experience Trends in 2021

 


Steve Jobs on Customer Experience

 

You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure our where are you going to sell it.

Friday, February 5, 2021

Core Message from "Good to Great", by Jim Collins

 

"Good to Great", by Jim Collins

Three concepts:

1. The Hedgehog mentality

"Fox knows many things, but the hedgehog knows one big thing. " Good to Great companies think like a hedgehog. A simplified strategy, a core concept, an unified vision. Good to Great companies develop a hedgehog mentality by focusing on three circles:

a. What they can be best at and what can't be best at?

b. How can we generate more profit per X?

c. Passion - only invest in products and services they love 

The interaction of the above three things is called: "A hedgehog concept"

G2G companies simply their business around their hedgehog concept.

2. The bus

How does the company manage their bus? Who gets on the bus? When do they get off the bus? Where do people sit on the bus?

Not so great company: Genius with a thousand helpers

G2G companies: hire people with entrepreneurial spirit - people that don't need to be managed or motivated. People with strong character, strong values, leadership potential .

G2G companies rarely laid people off during tough times. CEOs moved people to find the right fit.

Where do people sit: front of the bus - best performers, business development, growth opportunities

Back of the bus: people who can solve problems for the company

3. The level 5 leader

Does the company have level 5 leaders:

1. skilled worker

2. reliable teammate

3. organized manager

4. visionary with a compelling message that people buying into

5. leaders with extreme humility and extreme resolve

All G2G leaders are level 5 leaders.

"Level 5 leaders have stoic determination to do whatever needs to be done to make the company great."


Core Message from "The E-Myth Revisited", by Michael Gerber

 

"The E-Myth Revisited", by Michael Gerber

"If your business depends on you, you don't own a business - you have a job. And it's the worst job in the world..." - Michael Gerber

An entrepreneur does not create a product or a service. An entrepreneur creates a system to produce great products or services., and remove themselves from the process.

"Build a system that allows ordinary people to produce extraordinary results."


5 Takeaways from the Book: The Richest Man in Babylon"

 

Book: The Richest Man in Babylon, by George S Clason

5 Takeaways:

1. Pay yourself first

2. Man of action are favored by the goddess of luck

The procrastinator and the doer have the same chance to thrive. What separates them though
is the number of opportunities that they try out.

Read this blog: Art & Fear: The ceramics class and quantity before quality

3.  Wealth is not a matter of income

4. Act when the time is right

5. The power of passive income